Return Policy
As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. Please make sure that you have carefully reviewed your order prior to finalising your purchase. We offer returns on all items within 7 days of receipt.
If you discover a fault with the item(s) you have received, please contact us straight away and our customer services representatives will try to resolve the issue for you as soon as possible. Returns that are damaged, soiled or altered may not be accepted and will not get refund.
All items returned should be contact us to check before you return. Official email: [email protected]
Exchange Policy
Should you wish to exchange your item(s) for any reason, please refer to the table below as a guideline and contact us within 7 days from receiving your order explaining the reason for your exchange request. Exchanges will be processed upon receipt of the regarding item(s). Acknowledgment of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange or refund.
Exchange/Return Conditions
Please refer to the following criteria as a guideline only to our exchange/return policy:
General
Exchanges/Returns accepted within 7 days of receipt
Items must not be damaged, worn, washed.
Items must be in new/original condition with all tags and packaging intact.
Evaluation process may take up to 7 days from receipt.
Upon dispute, the exchange decisions by High State Supplier will be final.
Items must be in an unworn, resellable condition with all original tags and packaging intact.